Account Balance Crediting

All calls within the NeoPhone network, as well as calls made to inland “green” (06-80) numbers are toll-free!
 

If you want to originate a call from the NeoPhone network to another network (to numbers other than inland “green” /06-80/ numbers), you have to have enough money on your account balance to make the given call.

You can put money on your account balance by transferring money from your NeoPhone card, you can pay by bank card, via OTP Bank’s ATMs or can credit money to your account using the POS terminals installed at 800 newsagents’ in Hungary (“Lapker” network: Relay, Inmedio, etc.).

 

Balance crediting using a bank card:

  1. To put money on your account balance, enter the user site. After login, select the item “NeoPhone egyenlegfeltöltés bankkártyával” (“NeoPhone account balance crediting with a bank card”) from the menu on the left. 
  2. To put money on your account using a bank card, you must enter your name and address. If you did not do it at registration, you must click on the “Adatmódosítás” (“Data modification”) menu item. 
  3. On the account balance crediting page, select the amount you want to credit to your account and then follow the instructions on card data entering. 
  4. Following the successful completion of the transaction, the amount you selected will be credited to your NeoPhone account.
    For bank card payment, we use the electronic system of OTP Bank. To pay by bank card you will need a credit card or debit card with embossed numbers and letters or a special Internet card.

 

Balance crediting using the NeoPhone call card:

  1. If you have a NeoPhone call card, select the “Feltöltés NeoPhone hívókártya” (“Balance Crediting, NeoPhone Call Card”) menu item.  Points of sale >>
  2. Enter the data of your NeoPhone card (card number and scratch code) and the amount you want to put on your balance (rounded to the nearest HUF 100), then click on “Egyenlegfeltöltés” (“Balance Crediting”). 
  3. NeoPhone call cards can be re-credited: if you have used up your balance, put money on it again at newsagents’ or buy a new card and re-enter your card data.

 

Balance crediting to a NeoPhone card at newsagents’ via a POS terminal:
If your balance has been used up or is running out, re-credit your balance at newsagents’: to put money on your card, you will have to specify your phone number (i.e. the one with area code 21).

 

NeoPhone balance crediting via OTP Bank’s ATMs:
Put money on your balance simply and comfortably via OTP Bank’s ATMs! For balance crediting, you must enter your phone number with the 21 area code.

  1. To put money on your balance, select the „Telefonegyenleg feltöltés” („Phone Balance Crediting”) menu item on the screen of OTP Bank’s ATM.
  2. Select the „NeoPhone” sub-menu item, then select „Telefonszám” („Phone number”).
  3. As a next step, similarly to crediting the prepaid balance of a mobile phone, enter your NeoPhone phone number with the 21 area code. Follow the instructions regarding phone number entering.
  4. Then select the amount you want to put on your balance (HUF 1 000, 2 000, 5 000 or 10 000).
  5. Following the successful completion of the transaction, the amount will be credited to your NeoPhone account balance.
  6. Balance crediting using an ATM takes place via OTP Bank’s system.